Delivery and Returns

Note: We're happy to help you also in Finnish, if needed.

Delivery

About product delivery

The fashion brands on IVALO.COM operate as independent merchants. When you buy a product from IVALO.COM you buy it directly from the fashion brand. Thus, the fashion brand delivers the product directly to you, with no extra warehouse or other middleman in between.

If your order has several products from several fashion brands, you receive more than one package.

Shipping fees and delivery times

The fashion brands operate as independent merchants on IVALO.COM. They send the orders and define both, shipping fees and delivery times, by themselves. Therefore, the shipping fees and delivery times at IVALO.COM may vary.

If you buy from only one fashion brand at a time, you'll pay one shipping fee. If your order consists of products from multiple fashion brands, you'll pay multiple shipping fees, one to each fashion brand. Products will be shipped from different locations directly from the fashion brands.

Order status and delivery tracking

If you have not received a confirmation that your order has been shipped or you didn't receive any tracking number with the shipping info via email or the tracking number is incorrect, please contact us via email at support@ivalo.com or send us a message via the chat located in the bottom right corner of IVALO.COM-website.

You can always reach us via email at support@ivalo.com

Where are products delivered?

The fashion brands on IVALO.COM define the locations they ship themselves but most of them ship worldwide. All of the fashion brands on IVALO.COM ship to Finland.

Buying from multiple fashion brands at the same time

If your order consists of products from multiple fashion brands, you'll pay multiple shipping fees, one to each fashion brand. Products will be shipped from different locations directly from the fashion brands.

Cancelling or changing the order before shipping

You can cancel the order before it is sent to you. In this case, please contact us via email at support@ivalo.com or send us a message via the chat located in the bottom right corner of IVALO.COM-website.

If you want to change your order before it is shipped, please contact us via email at support@ivalo.com or send us a message via the chat located in the bottom right corner of IVALO.COM-website.

 

Returns, exchanges and reclamations of the product

Product return

Only buy if you love it, as loved fashion lasts. However, if the product is not what you expected, you have the right to return the product within 14 days after receiving the product. 

The 14 day return period does not apply, if the product if is a gift card, or it has been customized or made just for you. The product must be unused, re-sellable and in its original package.

When returning the product, please contact us via email at support@ivalo.com or send us a message via the chat located in the bottom right corner of IVALO.COM-website. In the message you must inform you name, the name of the product and the reason for the return. Please notice that not picking up the package is not accepted as a return. A refund cannot be done if you haven’t contacted us via email at support@ivalo.com or send us a message via the chat located in the bottom right corner of IVALO.COM-website.

If the product is flawed, incorrect or damaged the return is free. In other cases, the customer is responsible for the return's shipping fees. IVALO.COM compensates the product's price to your account after the fashion brand has received the product and checked its quality. When you return the whole order from one brand, you get a refund from the brand's original postage.

The refund is always made to the same bank account used to make the purchase. The refund cannot be made to any other bank account or via different payment method.

The fashion brand might have a return code. If it is not included in your package, please contact us via email at support@ivalo.com or send us a message via the chat located in the bottom right corner of IVALO.COM-website.

In case of a return or exchange, remember to always contact us at support@ivalo.com.

Product exchange

You have the right to exchange the product within 14 days after receiving the product. The product must be unused, in re-sellable condition and in its original package. This exchange period does not apply to the product if it is a gift card, or  it has been customized or made just for you.

If you want to change the product to another size or to a different product from the same fashion brand, the exchange is free of charge. Otherwise the customer is responsible to pay the shipping fees.

If you want to exchange the product, please contact us via email at support@ivalo.com or send us a message via the chat located in the bottom right corner of IVALO.COM-website.

Product reclamation

If you want to reclamate the product, please contact us via email at support@ivalo.com or send us a message via the chat located in the bottom right corner of IVALO.COM-website.

Return of the payment

Yes. The refund is always made to the same bank account used to make the purchase. The refund cannot be made to any other bank account or via different payment method.

Having problems or want to give feedback

If you have any problems or you want to give us feedback, please contact us via email at support@ivalo.com or send us a message via the chat located in the bottom right corner of IVALO.COM-website.

Company info

IVALO.COM
Pearl & Starr Enterprises Oy
VAT-ID FI26935453
Paloheimonkatu 2, 11130 Riihimäki
www.ivalo.com
support@ivalo.com