Announcement on IVALO.COM’s Bankruptcy

The online store IVALO.COM (Pearl & Starr Enterprises Oy), focused on responsible fashion, has today, October 31, 2025, filed for bankruptcy.

Founded in 2015, IVALO.COM has for ten years developed a marketplace for responsible fashion, with the goal of offering consumers a channel to find and buy truly sustainable fashion — and, through that, to make the fashion industry more responsible, one garment at a time.

We believed until the very end that operations could continue despite the challenges in the market. We had a solid plan for continuing our business, but time ran out before we could fully implement it, despite our team’s determined efforts. We are deeply disappointed in the situation and sincerely apologize.

All assets held by the company – including those belonging to customers and partners – fall under the bankruptcy proceedings. A trustee will be appointed for the bankruptcy estate, who will be responsible for managing the assets and safeguarding the rights of creditors. We recommend contacting the trustee once their contact details are published. We will inform all relevant parties as soon as this information becomes available.

We would like to express our heartfelt thanks to our customers and partners for all the support you have shown us over the years.
 We will do our utmost to ensure that pending customer orders are handled properly until the end. The company’s board and management are committed to acting transparently even in this difficult situation.

A more responsible textile industry is needed. Responsible fashion plays a key role in solving the environmental challenges of the fashion industry and showing the way forward. An increasing number of consumers want to make responsible choices in their clothing decisions. We hope that consumers’ trust in responsible actors will not falter amid this market turmoil, as the success of those who continue their work depends partly on it. We cannot give up.

We sincerely hope that IVALO.COM will find new successors who will carry forward its value-driven business.

Q&A for customers

I made an order, but the order was never delivered to me. How do I get my money back?

The brand from which the product was ordered should send you the ordered product normally.

However, if that's not possible the unreturned money is part of the bankruptcy estate's funds. We recommend contacting the bankruptcy trustee once one has been appointed by the district court. The trustee's task is to handle the liquidation of the company's assets and their distribution to creditors. Unfortunately, at this point we are unable to comment on how much, how, and on what timeline customers may possibly receive money back from the bankruptcy estate. We will announce the trustee's information on this website as soon as we receive it.

I have returned my product, but the return process has been left incomplete. How do I get my money back?

IVALO.COM's assets are in the possession of the bankruptcy estate, which is managed by a bankruptcy trustee. We will announce the trustee's information on this website as soon as we receive it. We advise contacting the brand directly and inquiring with them about the possibility of a return.

I want to return the product I received, can I return the product and get my money back?

In this situation, the unreturned money is part of the bankruptcy estate's funds. We recommend contacting the bankruptcy trustee once one has been appointed by the district court. The trustee's task is to handle the liquidation of the company's assets and their distribution to creditors.

Unfortunately, at this point we are unable to comment on how much, how, and on what timeline customers may possibly receive money back from the bankruptcy estate. We will announce the trustee's information on this website as soon as we receive it.

If your payment was made with a credit card or through an invoicing service, we recommend contacting that party regarding your personal invoice; whether, with the above-mentioned information, they could cancel the outstanding receivable.

Can I get my money back for an unused gift card?

The situation with gift cards in bankruptcy is unfortunate, but unfortunately you usually will not get your money back in full. When a company goes bankrupt, the gift card holder is a so-called ordinary bankruptcy creditor.

We recommend contacting the bankruptcy trustee once one has been appointed by the district court. The trustee's task is to handle the liquidation of the company's assets and their distribution to creditors. Unfortunately, at this point we are unable to comment on how much, how, and on what timeline customers may possibly receive money back from the bankruptcy estate. We will announce the administrator's information on this website as soon as we receive it.

If you paid for the gift card with a credit card or through an invoicing service, we recommend contacting that party regarding your personal invoice; whether, with the above-mentioned information, they can cancel the outstanding receivable.

Q&A for brand partners & business partners

We have pending brand payments. How do we get our money?

IVALO.COM's operations have been transferred to the possession of the bankruptcy estate and IVALO.COM's outstanding payment to the brand is part of this bankruptcy estate's debt. The administrator will liquidate the company's assets and distribute them to creditors. At this point we are unable to comment on how much, how, and on what timeline brands may possibly receive money back from the bankruptcy estate. We will announce the administrator's contact information as soon as we receive it, and we have informed the bankruptcy estate of the debts owed to the brands.

We have sent you an invoice from our platform, but we haven't received the payment. Are you going to pay for it?

IVALO.COM's operations have been transferred to the possession of the bankruptcy estate and IVALO.COM's outstanding payment to the brand is part of this bankruptcy estate's debt. The administrator will liquidate the company's assets and distribute them to creditors. However, the company's debts are significantly larger than its assets, so at this point we are unable to comment on how much, how, and on what timeline brands may possibly receive money back from the bankruptcy estate.