Returning or change a product

The products on ivalo.com have a 14-day return and change period. Return and change period is calculated from the day you have received the product. The product must be sent back during this 14-day period.

The returned product must be unused and in it's original package. Remember to return all parts of the product.

If you want to use your right to return the product, fill out the return form below.

If you are requesting a new size for the product you must inform the new size for the product.

After filling out the form, you will get the address where to send the product. When the designer receives the product, the money will be refunded to you or you will be sent the new size of the product. Remember that we do not offer a free return or product change.

Order ID: (Example: bf5fd030-d33f-4fea-87a2-4f775989ea19)

Return reason / New size for product change: