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Privacy policy

1. Introduction & General Terms

IVALO.com is committed to protecting your personal information when you are using our services. This Privacy Policy relates to our use of any personal information we collect from you via our online shop. It also relates to our use of any personal information you provide to us by phone, SMS, email and other correspondence.

In order to provide you with the best services, we collect information about you.

This Privacy Policy explains the following:

We are legally obliged to use your information in line with the Finnish Law concerning the protection of personal information ("data protection laws") which which implements the European Union’s Data Protection Directive.

Our service or website may contain hyperlinks to services or websites owned and operated by third parties. These third party services or websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit, which may also be collected by cookies whilst visiting these services or websites. We do not accept any responsibility or liability for the privacy practices of such third party services or websites and your use of such services or websites is at your own risk.

2. Who is IVALO

When we refer to ‘’we’’ or ‘’our’’ or ‘IVALO’’ we are referring to Pearl&Starr Enterprises Oy, a Finnish limited liability company with the postal address Paloheimonkatu 2, 11130 Riihimäki, Finland, having the Business Identity Code of 2693545-3. This Privacy Policy is in relation to our use of information collected via our service or website IVALO.com.

3. What information will IVALO collect about me?

When you access or sign up to our IVALO online service we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number or date of birth, as well as information collected about your use of our online service.

Please note that when you visit our online shop and place an order, we will require you to provide additional personal information.

Please note that any information that is not required by our online shop service will not be retained by us.

IVALO.com also uses cookies and similar technologies (see section 13 below for details) and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet) and other information about devices from visitors to our website.

4. How will IVALO use the information it collects about me?

IVALO will use your personal information for a number of purposes including the following:

to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries; for "service administration purposes", which means that IVALO may contact you for reasons related to the services you have signed up for, as set out in section 5 below (e.g. to provide you with password reminders, to notify you that a particular service, activity or online content has been suspended for maintenance, to notify you of updates to our Privacy Policy or Terms of Use); where we provide personalised services, we may need to analyse the information you supply, as well as your activity on our services, so that we can offer you a better personalisation service (e.g. use your viewing history). If you are signed-in or subscribed to email newsletters, you will receive a personalised service. If you do not wish to receive this, please sign-out and/or unsubscribe from the emails; to use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries and to determine whether you are accessing the services from Finland or not; for analysis and research purposes so that we may improve our services; to provide you with the most user-friendly navigation experience. IVALO may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes; and our service may feature advertising. A certain amount of this advertising is tailored to the individual, a common practice known as online behavioural advertising. Where IVALO proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.

5. When will IVALO contact me?

IVALO may contact you:

in relation to the online shop service, in order to ensure that IVALO can deliver the service to you; in relation to any correspondence we receive from you or any comment or complaint you make about IVALO services; in relation to any contribution you have submitted to IVALO, e.g. on IVALO message boards (if any) or via text or e-mail message; to invite you to participate in surveys about IVALO services (participation is always voluntary); and for marketing purposes, where you have agreed to this (see section 6 below)

6. Will I be contacted for marketing purposes?

IVALO will only send you emails or otherwise contact you for marketing purposes, or to promote new services, activities or content where you have agreed to this. Where you have agreed to receive these communications, we may personalise the message content based upon any information you have provided to us and your use of our Online Shop.

7. Will IVALO share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in this section and section 8 below.

We may share your information, where this is necessary to provide you with the online shop service, for example, when you register from outside of Finland.

Generally, we will use your information within IVALO and will only share it outside IVALO where you have requested it or given your consent.

8. Offensive or inappropriate content on the IVALO website

If you post or send offensive, inappropriate or objectionable content anywhere on or to the IVALO services or website or otherwise engage in any disruptive behaviour on our online service, IVALO may use your personal information to stop such behaviour.

Where IVALO reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), IVALO may use your personal information to inform relevant third parties about the content and your behaviour.

9. What if I am a user aged 18 or under?

If you are aged 18 or under, please get your parent’s / guardian's permission before you provide any personal information to IVALO.

10. How long will IVALO keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activities.

11. Can I find out what personal information IVALO collected about me?

You have the right to request a copy of the personal information IVALO holds about you and to have any inaccuracies corrected. Request should be sent in written to IVALO’s postal address with a prove of your identity and your signature. We will use reasonable efforts to supply, correct or delete personal information about you on our files.

12. What if I am accessing IVALO services outside Finland?

IVALO is an international service with access to it’s services from outside Finland.

13. Web browser cookies

A. WHAT IS A COOKIE?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (referred to here as a "device") web browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your web browser if your browser's preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on IVALO website. However, you can change your cookie settings at any time.

On our service, cookies record information about your online preferences and allow us to tailor our websites to your interests.

During the course of any visit to our service, the pages you see, along with a cookie, are downloaded to your device. Many services and websites do this, because cookies enable service operators and website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

B. HOW DOES IVALO USE COOKIES?

Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. IVALO uses this type of information to help improve the services it provides to its users.

C. THIRD PARTY COOKIES IN EMBEDDED CONTENT ON IVALO SERVICES

Please note that during your visits to IVALO services you may notice some cookies that are not related to IVALO or IVALO’s contractors.

To support our services, we sometimes embed content from social media and other third party services or websites. These may include YouTube, Twitter, Facebook, Soundcloud, Vine, Instagram, Pinterest and Flickr. As a result, you may be presented with cookies from these websites and these third party cookies may track your use of IVALO website. IVALO does not control the dissemination of these cookies and you should check the relevant third party's service or website for more information. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on IVALO services. However, you can change your cookie settings at any time.

Where IVALO embeds content from social media and other third party services or websites, some sites may use Google Analytics to collect data about user behaviour for their own purposes. IVALO does not control this and for more information see GA’s site ‘How Google uses data’.

D. IVALO COOKIES AND HOW TO REJECT COOKIES

If you wish to control what cookies are set on your device through IVALO services you may change your settings and block certain cookies. That will mean that certain personalised features cannot then be provided and accordingly you may not be able to take full advantage of all of the service features.

E. OTHER INFORMATION COLLECTED FROM WEB BROWSERS

Your web browser may also provide IVALO with information about your device, such as IP address and details about the browser that you are using. We may use information provided by your browser or by the link that you have clicked to understand the service or webpage that directed you to our service and this may be captured by performance cookies. 14. Do Not Track (DNT) browser setting DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. Our service does not currently respond to DNT requests.

15. Mobile devices

When you download or use our service on your mobile device, information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to ‘remember’ you or provide you with the content you have requested.

Your web browser or device may also provide IVALO with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).

16. Changes to IVALO’s Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to IVALO. The date of the most recent revisions will appear on this page. If you do not agree to these changes, you may stop using our services. If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.

17. Contacting IVALO about this Privacy Policy

If you any questions or comments about this Privacy Policy please contact: support@ivalo.com

Last updated: 10 August 2017